FAQ's

FAQ’s

 

How can I tell if a service provider is legitimate?

Disputes can always arise between suppliers and buyers for many reasons and can be anything from a simple miscommunication to an outright theft or fraud. We encourage all buyers to carry out their own due diligence before entering into a relationship with a third party supplier like you would with any business relationship that you enter.

There are some simple steps you can take to reduce the chance of fraud or theft of your goods or money. These include:

Check that the company is a legitimately registered in their trading country and if possible purchase copies of their trading accounts.
Write a contract that both parties agree to. Ensure that the contract covers all costs for the transit of the goods from destination to arrival. This is useful in case any party disagrees about a service. It can also be called upon if a legal dispute arrises.
Where possible, avoid instant cash transfers via companies like Western Union / Moneygram. Always leave a paper trail and make payments direct from your bank or credit card. Online payment providers like PayPal are also useful as they can help with fraudulent transactions.
Search the internet for reviews or possible blacklisting. If they have done it before you will generally find out online with some simple searching around.
Check to see if they are members of any trade associations or freight networks and contact them to check their validity.
Check their trading address to make sure it is not run from a home. Check street maps to see if they have a business premises.

 

 

What should I do if I suspect fraud?

If you have exhausted every method to contact the supplier and feel that you are the victim of fraud please contact us first and we will contact the supplier to try to establish communication with you. Unfortunately we are unable to get involved in the detail of the dispute as the contract is between you and the supplier.

We would then advise that you contact the law enforcement agency in that state or country. You could also contact a legal professional in that country to see what rights you have in pursuing the supplier.

Alternatively there are debt recovery agencies that will work on your behalf normally for a percentage of the recovered funds.

Whilst the above list is not definitive we do advise that you carry out your own due diligence before entering into a contract with any third party.

 

Email Abuse

Spam is an annoyance to recipients, a waste of time, and costly to Internet service providers.

If you as a user of Freightnet.com utilise our resource to send junk, scam, non-freight related or similar email to companies listed with whom you have no prior relationship or from whom you have no prior consent, you are deemed a Spammer.

TheFreightDeals.com Members’ have the services of Find an Agent or Rate Requests if they are seeking co-operation or wish to quote for shipments posted on TheFreightDeals.com.

Members must not use the Enquiry service to send unsolicited email regarding co-operation or similar.

It is our policy to prevent abuse of our website. We treat scams and spam very seriously and will use all resources at our disposal to track your IP address and report you to your ISP.

Many viruses and some spammers spoof email addresses. If you've received a virus message that has our address as the sender, it does not mean that the virus came from us.

It could have come from anyone who has looked at our pages and who also has your email address somewhere on their computer. This is as frustrating for us as it is for you. We never send emails with attachments unless requested to do so. If you receive an email claiming to be from TheFreightDeals.com with an attachment, please delete it without opening it.

If you have received scam or spam email please contact us immediately.

Also see our Privacy Policy